We accept credit card payment through PayPal payment system. We also accept payment through IDeal and direct transfer to our bankaccount.

* Payment Methods
* Security Guarantee
* Refund
* Credit Card Fraud
* Questions

Payment Methods

Accepted Payment methods:

* PayPal.
* PayPal payment system supports MasterCard, Visa.
* IDeal payment system supports online money transfer for ABN Amro Bank, Postbank, Rabobank, Fortis en SNS Bank.
* Bank Transfer Positive Vibes B.V. aims at providing safe delivery of our goods and excellent services to our customers. We have our own mission, to ensure quick and efficient delivery service. In order to be more clear and avoid any misunderstandings, we would like those customers who prefer to pay through "Bank Transfer" to write down the order number and/or your last name in the description.

Positive Vibes B.V.
ING Bank Account no. 67990085

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Refund

After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost, tax and shipping less any re-stocking fees (where applicable). Shipping charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase. Our returns policy & company procedures fully comply with the European Distance Selling Act.

Credit Card Fraud

We have established various means of cross-checking the credit card information submitted to us, so that we may protect ourselves from fraud.

Occasionally we receive card information that does not pass our security checks. A customer might enter a wrong digit in the card account number, or make other unintentional errors. When this occurs, we email a request to the customer to provide the correct information so that we may continue to process the order.

We may ask for addititional proof that you are the card holder by Calling you on the phone, requesting a faxed copy of a utility bill or requesting a signed copy of our invoice.

When someone cannot supply the correct information for the card account they are attempting to use, we can only assume that they are not the owner of the card account, and do not have permission from the true account holder to use the card.
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Questions

Questions regarding our Conditions of Usage, Privacy Policy or other policy related material can be directed to our support staff by clicking on the 'Contact Us' link in the menu. Or you can email us.