ELEVATION Terms and Conditions applicable to sales

ELEVATION is a business area of Positive Vibes B.V., Iroko 121, 3315PM Dordrecht, The Netherlands (Postal address P.O. BOX 116, 1000 AC Amsterdam, The Netherlands), hereinafter referred to as "ELEVATION".

These Conditions apply to and form part of every contract entered into between you and ELEVATION for the sale and purchase of our Products. We will only sell our Products on the basis of these Conditions. Any variation to these Conditions will only be valid if made in writing and agreed by you and one of our directors.

Buying ELEVATION Online

ELEVATION accepts orders from almost any country in the world.
(We are very sorry to say that we can't accept orders from the U.S.A. It is illegal to ship beverages which contain more than 10 mg/L Thujone according to FDA regulations.)

Complete the order form with full details, including your name and address, the recipient's name and address. Payment is required before despatch.

Multiple orders to separate addresses must be ordered on a separate order form for each address. We cannot take any responsibility for incorrect orders or non-delivery due to incorrect information being provided. In the event of an incorrect address or the non authorisation of payment, we will endeavour to contact the customer.

ELEVATION accepts payment via PayPal, IDeal and Credit Cards via PayPal. If you prefer not to send your card details via the internet you can transfer funds directly into the following bank account quoting your ELEVATION Purchuse Order Number which is on your purchase order send by email:

Positive Vibes B.V.
ING Bank Account no. 679900853

Our complaints handling policy

We will deal with complaints effectively. We will be fair and handle your complaint confidentially. You will receive an acknowledgement within 5 working days and we will provide a time scale for resolving the dispute and keep you notified of progress.

We cannot accept responsibility for goods correctly shipped but not received by the customer (i.e. lost in post).

Delivery Times

Please note we do not despatch any parcels on Saturdays, Sundays or Bank Holidays. All of our delivery services require a signature as proof of delivery in all cases regardless of cost! Standard delivery time is usually 10 business days to the Australia and Asia. For The Netherlands and European deliveries it is about 5 business days.

One Shipment When Your Complete Order Is Ready

Unless other instructions are given, we will wait until we have all the items in your order before shipping any of them. For example, if you order one item that is in stock another that is temporarily backordered, we will ship both to you together when both items become available. Typically, items are back in stock within 3-5 business days, so nearly all of our packages ship very quickly.

Shipping And Handling

Goods will be shipped once payment has been validated. All shipping is calculated based on the volume and weight of the product and the country it is being delivered to. The cost of the item (for insurance) is also taken into consideration. For this reason we cannot list a definite price costing of the delivery charges. This is calculated and displayed for you upon checkout.

Currency

All Prices are given in Euro (€).

Damaged in Transit

Upon receipt of your delivery, please check to make sure the packaging has no visible signs of damage. If you feel that it has experienced a rough ride then please contact us stating the nature of the problem, your name, e-mail address and postal code. In order for us to carry out any investigations with our couriers and possibly to issue a refund, please contact us within 48 hours of receiving your delivery. We advise you to retain all packaging for possible inspection.

Returns

You may return unwanted goods within 7 days for a refund, provided that the product has been unopened and unused. However, please note, that other than for faulty goods, you will have to pay the cost of returning the goods. Your money will be returned within 30 days. Shipping charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase. Please contact us stating the reason for return and provide a day time telephone number.

Our returns policy & company procedures fully comply with the European Distance Selling Act.

Disclaimer

YOU MUST BE OVER THE LEGAL ALCOHOLIC DRINKING AGE IN YOUR COUNTRY OF RESIDENCE TO PURCHASE ALCOHOLIC PRODUCTS FROM THE ONLINE SHOP.

Supplying alcohol to a minor is an offence and ELEVATION will assist the authorities in prosecution of offenders.
None of these terms and conditions affect your statutory rights in any way.