ELEVATION - Shipping & Returns

ELEVATION and the United States of America

Please note that we do not sell nor ship our products to citizens living in the United States of America. ELEVATION contains 35 mg/l of the ingredient called Thujon, any food product or beverage containing more than 10 mg/L of this ingredient is banned  by the FDA.

ELEVATION Delivery Times

Please note we do not despatch any parcels on Saturdays, Sundays or Bank Holidays. All of our delivery services require a signature as proof of delivery in all cases regardless of cost! Standard delivery time is usually 10 business days to Australia and Asia. For The Netherlands and European deliveries it is about 5 business days.

One Shipment When Your Complete Order Is Ready

Unless other instructions are given, we will wait until we have all the items in your order before shipping any of them. For example, if you order one item that is in stock another that is temporarily backordered, we will ship both to you together when both items become available. Typically, items are back in stock within 3-5 business days, so nearly all of our packages ship very quickly.

Shipping And Handling

Goods will be shipped once payment has been validated. All shipping is calculated based on the volume and weight of the product and the country it is being delivered to. The cost of the item (for insurance) is also taken into consideration. For this reason we cannot list a definite price costing of the delivery charges. This is calculated and displayed for you upon checkout.

Why We Use Recorded Delivery Shipping Method

Customers sometimes ask us whether we can ship using a cheaper method. In fact, some other web sites advertise prices as low as €10,00 for international shipping. Well - you get what you pay for. Do you want your package to arrive quickly? Our parcels usually arrive in 8-10 business days; the €10,00 method arrives in 6-10 WEEKS. Do you want your package to arrive safely? All of our parcels are shipped using special handling; the €10,00 method is handled with all other cargo. The cheaper shipping cost is no bargain when you don't receive your package, is it? Please also note that our shipping charges are based on the ACTUAL SHIPPING COST that the Postal Service charges. And they are providing the extra care and the extra service to make sure you receive your package quickly and safely. It's just not worth it to ship any other way.

Returns

You may return unwanted goods within 7 days for a refund, provided that the product has been unopened and unused. However, please note, that other than for faulty goods, you will have to pay the cost of returning the goods. Your money will be returned within 30 days. Shipping charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase. Please contact our us stating the reason for return and provide a day time telephone number.

Our returns policy & company procedures fully comply with the European Distance Selling Act.

Damaged In Transit

Upon receipt of your delivery, please check to make sure the packaging has no visible signs of damage. If you feel that it has experienced a rough ride then please contact us stating the nature of the problem, your name, e-mail address and postal code. In order for us to carry out any investigations with our couriers and possibly to issue a refund, please contact us within 48 hours of receiving your delivery. We advise you to retain all packaging for possible inspection.